You are here: Paradise Palm Company → Frequently Asked Questions
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About Us
Who are you guys?
Contact Us
How do I contact your company?
General
How are the palm trees measured?
Methods of Payment
What payment methods do you accept?
"Willis Orchard Company" is on my credit card statement. Who is this?
Minimum Order
What is the minimum order for Paradise Palm Co.?
Ordering Information
How do I place an order?
Return Policy
What happens if my plants arrive damaged?
How do I return a plant that dies within the first year?
Shipping
What is the shipping cost?
Where can Paradise Palm Company ship to?
What is the proper planting season for palm trees?
Do we ship bare root or in containers?
What shipping carriers do you use?
How long does it take for an order to ship out?
Soil Requirements
What is the best type of soil to use on my plants?
Watering
How often should I water my plants?
About Us
Who are you guys?
The owner, Jason Willis, has been in the nursery business for the past 17 years. A naturalist and conservationist at heart, he studied Environmental Horticultural Technology and began his career in nursery sales at a local wholesale nursery. Later he opened a containerized long leaf pine seedling nursery that grew nearly 1 million trees per year. As his interest in orchard stock grew, he moved back into wholesale nursery sales and management. From there, Jason's passion for horticulture developed into Paradise Palm Company (and its sister company, Willis Orchard Company), an online source to supply consumers with quality nursery stock at affordable prices.
Throughout the years, Jason has learned that quality products, fair pricing, and outstanding customer service are the cornerstones of any successful business and he has worked hard to apply these precepts to Paradise Palm Company. To this end, he constantly strives to improve his product, and he has assembled a knowledgeable and dedicated support staff.
Here at Paradise Palm Company we want to earn your trust and business, and we believe you will notice the difference in the superior quality of product and services received from Paradise Palm Company compared to those of other companies. Thank you for choosing Paradise Palm Company to supply your nursery stock needs. We genuinely look forward to serving you.
Sincerely,
Jason Willis, Owner of Paradise Palm Company
Contact Us
How do I contact your company?
Our physical address is:
Paradise Palm Company
5590 Hwy 133 S.
Moultrie, GA 31788
Our mailing address is:
Paradise Palm Company
PO Box 119
Berlin, GA 31722
Please call to schedule an appointment for pickup orders, as we operate primarily as a mail-order company.
Our toll free number: 866-876-2945
We also have email: orders@paradisepalmco.com
If you are attempting to find out the status of your order or your concern is urgent, please call rather than email.
General
How are the palm trees measured?
Our palm trees are measured using OA (Overall Height) measurement: this is the height of the trunk and the leaves of the tree. We do not include the height of the plant's pot or roots as part of the measurement.
On some trees we denote CT (Clear Trunk) in the size, this is the measurement of the trunk only. Only sizes with the CT tag are measured this way.
Methods of Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) through our online shopping cart, as well as through telephone. Checks or other payment are accepted only through arrangement by telephone.
We are also a Verified Authorize.Net Merchant
You can shop at Paradise Palm Company online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
Paradise Palm Company is registered with the Authorize.Net Verified Merchant Seal program.
"Willis Orchard Company" is on my credit card statement. Who is this?
Willis Orchard Company is the parent company of Paradise Palms. Palm trees are a very focused market segment, so it is separate so to allow more information specific on palms to be shared, rather than to have it contend for space with the various fruit and nut trees of Willis Orchards.
Willis Orchard Company website.
If you have questions or concerns regarding a product you have purchased from Paradise Palm Co, please contact us using the information on our site, as your order will be handled us, rather than Willis Orchard Company.
Minimum Order
What is the minimum order for Paradise Palm Co.?
Minimum order is $50 plus shipping (See Shipping).
Ordering Information
How do I place an order?
You can order through our online shopping cart. or You may contact us by telephone and place an order.
Return Policy
What happens if my plants arrive damaged?
Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage if not planted within 30 days. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. In the rare event that you should receive a package from one of our carriers that is obviously damaged in delivery, please report to the carrier the damaged package and refuse delivery, then call us to inform us of the problem, and we will promptly ship you a replacement order.
How do I return a plant that dies within the first year?
Please refer to our Friendly Guarantee.
Shipping
What is the shipping cost?
Shipping cost is 25% of the order, with a minimum charge of $15.
Example: I ordered $40 worth of products, shipping charge is $15. Total charge is $55.
Example 2: I ordered $100 worth of products, shipping charge is $25. Total charge is $125.
Where can Paradise Palm Company ship to?
We can ship all over the continental United States, with the exception of California; due to agricultural regulations we are not permitted to ship into California.
What is the proper planting season for palm trees?
Palm trees can be shipped and planted year-round.
Do we ship bare root or in containers?
Our trees are shipped in a state called "semi-bareroot." We remove half of the soil around the plant's roots and replace it with a moisture retaining gel called Terrasorb. This keeps the roots moist during transit and lessens the weight of the tree for ease of planting when you receive it. Freighted trees are sometimes (not always) shipped in pots.
What shipping carriers do you use?
For most orders, trees are shipped UPS ground. For orders with large trees or a large number of trees, we ship via freight truck; in most cases, Fedex Freight or ABF Freight. Since we are based in south Georgia, most orders take 2 to 3 days to arrive to eastern USA customers, though it can take longer to arrive.
How long does it take for an order to ship out?
We give an estimate of 7 to 10 business days to ship an order during the busy season of November through April, due to large order volume. In many cases, however, orders are received much more quickly than that, but unless prior arrangements are made, no guarantee is made as to arrival date.
Soil Requirements
What is the best type of soil to use on my plants?
Dig the hole two to three times as wide as the root system to allow loosened soil for new root growth. Palm trees like well drained soils so to add 1/3 sand or pea gravel mixed in with the extracted soil is recommended for compact or heavy clay soils. However, the hole needs to be just deep enough so that the tree is planted at the same depth at which it was grown. Do not bury the trunk. The base of the trunk should be at ground level. Backfill the hole with the soil and or gravel mix. Tamp the soil with your foot to remove any large air pockets that may exist. Now build a soil barrier around the circumference of your hole to form a dam that will return water. Finally, water the palm tree. Soak it. Adding a two or three inch layer of mulch around the tree is recommended.
Watering
How often should I water my plants?
Contrary to most people's idea about palms, frequent watering is crucial for newly planted palm trees. Water your palm daily or every other day for the first two weeks. Over the course of a month or two, taper off watering to twice a week as the tree establishes itself. It is very important not to allow the soil to dry out with your newly planted palm. After a few months, the tree will acclimate and routine watering will not be so critical for its survival. As for how often to water after this point, will depend on the climate, the seasons, and the frequency of rainfall. In most cases, a good soaking two or three times a month in the summer months and decreasing to once a month in the colder season should be adequate.